Privacy Policy

We collect information you give us directly when you request a proposal, start a subscription, or contact our team. This usually includes your name, business name, email address, phone number, and the brief you share with us.

We also collect information automatically when you visit our website, such as your device type, browser, pages viewed, and approximate location based on your IP address. This helps us understand how the site is used and how to improve it.

We use your information to deliver the services you have asked for, to keep your subscription running smoothly, to respond to your questions, to send important account updates, and to share occasional product news that we think is relevant to your business.

We will never sell your personal information to a third party.

Where the law requires one, our legal basis for processing your information is the performance of our contract with you, our legitimate interest in running a high quality business, or your explicit consent for things like marketing emails.

To deliver our service we work with carefully selected providers for hosting, analytics, email delivery, customer support, and payments. These partners only receive the information they need to perform their role and are bound by strict confidentiality and security obligations.

Some of our partners are based outside the United Kingdom and the European Economic Area. Whenever your information is transferred internationally we rely on approved safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

We keep your information for as long as you are a customer and for a reasonable period afterwards to meet legal, accounting, or reporting requirements. When information is no longer needed we delete or anonymise it.

You can ask us for a copy of the information we hold about you, ask us to correct anything that is wrong, ask us to delete it, or object to the way we are using it. You can also withdraw consent for marketing at any time by clicking unsubscribe in any email or writing to our team.

We use a small number of cookies and privacy first analytics tools to understand which pages perform well and to keep the website secure. You can control cookies in your browser settings and through the privacy choices page linked in our footer.

We protect your information with encryption in transit, strict access controls, secure infrastructure providers, and regular reviews of our processes. No system is perfectly secure, but we take this responsibility seriously and continue to invest in improvements.

Our services are designed for businesses, not for children. We do not knowingly collect information from anyone under the age of sixteen.

For any privacy question or request, write to privacy@keepupflow.com. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office in the United Kingdom or your local data protection authority.